INTRODUCTION

The TravelVows website, including its mobile and tablet version, as well as any other features on the TravelVows platform (collectively referred to as our "Website" or "TravelVows"), is designed to offer a user-friendly, informative, and secure experience. Our website is intended solely for personal, non-commercial use, helping customers gather travel information and purchase travel-related goods and services.

Just as we value the privacy of our team, your privacy is of utmost importance to us at TravelVows. To ensure the highest standards of privacy, we have established practices for handling your personal information that are in line with industry best practices and comply with applicable privacy laws.

This Privacy Policy explains how we collect, use, and share your personal information, as well as our practices related to your data when using our website, www.travelvows.com (referred to as "our website" or "our site"). It outlines the type of information we collect about you, how and when we collect it, and how we use or share that information.

1. INFORMATION WE COLLECT
We collect information about you when you use our Site or in providing our Services to you. “Personal Data” consists of any information that relates to you and/or information from which you can be identified, directly or indirectly.

A) Personal Information
We collect your personal data, as well as that of your travel companions, directly from you to fulfill your requested services and other purposes outlined in this Privacy Policy.

Personal information may include:

• Full legal name
• Email address
• Mailing address
• Telephone number
• Payment details (e.g., credit card number)

 To assist with your travel plans, we may also collect

• Passport number or government-issued ID
• Driver’s license
• Date of birth and gender
• Arrival/departure details
• Known traveler/global entry numbers
• Health and immigration information

 In specific instances, we may process sensitive data (e.g., health-related or location information) only with your explicit consent where required by law.

B) Technical Information
We automatically collect data through various technologies when you interact with our site or services, including:

• Log Data: IP address, browser type, operating system, pages visited, and search terms.
• Cookies: Small data files stored on your device for website recognition and user preference retention.
• Analytics and Ad Tools: Platforms like Google Analytics, and Meta Pixel help us improve usability and targeted advertising.
• Mobile App Data: Device-specific information, phone number, and physical location data.

 We analyze this data to enhance user experience, measure website performance, and deliver relevant advertisements.

C) Information from Third Parties
We may obtain additional data from social media platforms, third-party websites, or publicly available sources to provide services, prevent fraud, and support marketing efforts.

While this Privacy Policy applies to the information we collect, we are not responsible for the privacy practices of third-party websites or social media platforms. We recommend reviewing their respective policies for details.

2. Why do we collect your data?
In general terms, we use your personal data to provide you with the services you request, process payment, provide customer services, send you marketing and promotional communications, notify you about important changes to our Website and to deliver our content and ads which we think may be of interest to you. To create and maintain the contractual relation established for the provision of the product and/or service requested by you in all its phases and by way of any possible integration and modification or to take steps at your request in relation to pre-contractual measures (e.g. facilitating your bookings and taking payments; responding to your questions and concerns; administering your account). Information concerning our provision of the Service and/or to provide you with any clarification or assistance may be sent to you via email, phone, SMS, recorded calls or other similar technologies.

Please note that if your call to us is not connected, or if it is disconnected mid-call, you authorise us to use your phone number to call you back, in order to respond to your request.
Finally, in order to access the Customer Care and receive assistance in a timely and efficient manner, you will be asked to enter the identification code of your booking (referred as "Booking ID"). If you contact our Customer Care Team by using the same telephone number entered during the booking process, the Booking ID will be automatically recognised.

HOW WE STORE AND PROTECT YOUR PERSONAL INFORMATION
We take the security of your personal information seriously and implement appropriate technical and organizational measures to safeguard it. Your personal data is stored securely using encryption and other security protocols to prevent unauthorized access, disclosure, alteration, or destruction. We restrict access to your personal information to authorized personnel only, and they are required to maintain its confidentiality. Additionally, we continuously review and update our security practices to ensure that your data is protected against potential threats. While we make every effort to protect your information, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

COOKIES AND SESSION DATA

we use cookies to enhance your experience on our website and provide you with personalized services. Cookies are small pieces of data stored by your browser on your device’s hard drive, which help us serve you more effectively and improve your interactions with our site. Most web browsers automatically accept cookies, but you can modify your settings to manage this.

The data we collect is strictly used to improve your experience on our site. It is not shared with any third parties for purposes beyond enhancing your service. The information may include session data such as your IP address, operating system, browser type, and activities performed on the site. This data is logged each time you access the site and is used to ensure better functionality and customization for your next visit.

WITH WHOM YOUR PERSONAL INFORMATION IS SHARED
We may share your personal data with carefully selected and trusted partners to enhance your overall travel experience and ensure a seamless booking process. When you make a reservation through our website, you expressly consent to the sharing of the necessary information with our service providers to facilitate the completion of your booking and the delivery of associated travel services. This may include sharing data with airlines, hotels, transportation providers, and other relevant entities to ensure the smooth execution of your travel arrangements.

USE OF INTELLECTUAL PROPERTY
Our site includes explicit substances, pictures, logos, pictures, and different kinds of gotten improvements. We have copyright on every one of them on the off chance that you are found reprocessing our data for any business purposes, you will be trustworthy to make up for the harm that has been done to our property.

UPDATES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Any changes made will be reflected on this page, and the revised policy will become effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your personal information and enhance your travel experience.